What you don't
know, can cripple you.
We anticipate your every need to make sure your IT infrastructure is always there for your business.
What is IT Health Care?
IT Health Care is a combination of all services. From cyber security to device management and more our IT Health Care service provides everything you need to run a successful operation.
What's included?
Everything you need. No more worrying about tech!
Virtual Chief Technology Officer
vCTO
Every one of our customers will have the ability to leverage the knowledge and experience of a vCTO – without the cost of a full-time executive. Your vCTO will act as the point person for any of your technology needs and then advise you on the best course of action…for you. This means your business receives the technical strategy, guidance and leadership needed to keep your IT costs in check while also developing synergies between technology, internal processes, and business objectives to enable your business to continue to grow, and, if you do not have a technology strategy, we will work with you to create one.
Whether technology is at the center of your business or plays a supporting role, your vCTO is there to help implement your next step. Just let them know and leave the rest to us!
Desktop/Server Management
User workstations and servers are at the forefront of your operational efficiency. i360 focuses on resource-monitoring and patch management, as well as keeping them secure. Using state-of-the-art tools, we know when a processor is over-utilized, or your computer is out of memory or disk space. Based on the data we collect; our team determines if an issue is an isolated incident or ongoing problem.
Security management of workstations and servers are vital to your operational success. Users have access to important applications and shared files, making system vulnerabilities open to exploitation from any malicious attack. i360 scans for those vulnerabilities and work to remediate any that are found.
i360 provides anti-virus/anti-malware software, along with certified resources to manage these products. While many companies would stop there, i360 takes it further: included with every device, we offer our Managed Threat Response Service. Just being notified of a threat isn’t protection – it’s a starting point. i360 is armed with a 24/7 team of experts who:
- Proactively look for and validate potential threats and incidents
- Use all available information to determine the scope and severity of threats
- Apply appropriate business context for valid threats
- Initiate actions to remotely disrupt, contain and neutralize threats
- Provide actional advice for addressing the root cause of recurring incidents
Backup & Disaster Recovery
Losing data, a hard drive, server, or your office can be devastating.
Over 90% of businesses that lose their network for more than 10 days due to a disaster file for bankruptcy within a year. We implement a combination of best practice approaches for delivering reliable backup and recovery solutions. i360 offers:
- Minimized risks and liability associated with data loss
- Managed solutions that free staff from managing external hard drives, tapes, and other back solutions
- Short recovery time due to loss of data, hardware failures or disaster
- Availability to store backup data in offsite locations, which adds an additional layer of protection from data loss
When small business owners or managers are asked if they have a reliable backup system in place, most believe they do. However, those same people don’t know if, or how often, that backup system is tested. Unfortunately, in too many cases, you don’t know your backup technology is outdated until it’s too late. That’s why we focus on true disaster recovery planning. i360 offers enterprise-class protection at small business cost. We will provide you a local backup system for simple file restores and push your latest backup to an encrypted offsite facility – just in case something significant happens. No tapes or hard drives for you to manage or think about; you don’t need to do anything. Think of it as an electronic security blanket – you know that when you wake up in the morning, everything will be good.
Most importantly, we certify your backup system is working as designed. We scrutinize every backup log to guarantee successful results. If a local backup fails, we fix it. If an offsite data transfer doesn’t complete, we run a second transmit. Finally, we test your offsite backups regularly to ensure you’ll have a virtual server on which to run your business should the unthinkable happen, giving you peace of mind.